Refund policy

Return & Refund Policy

Last updated: August 31, 2026

At Emma Solutions, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return in accordance with the policy below.

Return Period

You may request a return within 30 days of delivery.

To be eligible for a return, the product must:

• Be unused and in its original condition.
• Be in the original packaging.
• Include all original accessories, tags, manuals, and promotional materials when applicable.
• Not show signs of damage, misuse, alteration, or wear.

Beauty & Fragrance Products

For hygiene and safety reasons, opened, used, sprayed, or altered beauty, fragrance, cosmetic, and personal-care products may not be eligible for return unless the item arrived damaged, defective, or incorrect.

Please inspect your order before opening or using the product.

Sports Products

Unused sports products may be returned within 30 days when they meet our return requirements. Products that have been used, damaged through use, or altered may not qualify for a refund.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.

Please include:

• Your order number
• A description of the problem
• Clear photographs of the product and packaging when applicable

We will review the issue and, where appropriate, provide a replacement, refund, or another suitable resolution.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Opened or used beauty/cosmetic products
• Opened fragrances where hygiene or product integrity has been compromised
• Products damaged after delivery due to misuse
• Gift cards
• Clearance/final-sale items when clearly identified as final sale
• Products that cannot be resold for health, hygiene, or safety reasons

Return Shipping

Unless the product is defective, damaged upon arrival, or incorrectly shipped, the customer may be responsible for return shipping costs.

If the return is approved because of an error on our part or because the product arrived damaged/defective, we may provide appropriate return instructions.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

Please allow your payment provider additional processing time before the refund appears in your account.

Refund Delays

If you have been notified that your refund was issued but you have not received it, first check with your bank or payment provider. If the issue continues, contact us at:

Email: emma.solutions93@gmail.com
Phone: +1 848-218-9601

Order Cancellation

If you need to cancel an order, contact us as quickly as possible after placing the order.

We cannot guarantee cancellation once an order has entered processing, fulfillment, or shipment.