Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at emma.solutions93@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at emma.solutions93@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at emma.solutions93@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at emma.solutions93@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at emma.solutions93@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at emma.solutions93@gmail.com.

REFUND & RETURN POLICY

Last Updated: [September]

Our Commitment

We want you to be completely satisfied with your purchase. If you're not satisfied, we offer the following return and refund options.

Return Window

30-Day Return Policy: You have 30 days from the date of delivery to return eligible items for a refund or exchange.

Eligible Items

Items that can be returned:
  • Unused and in original condition
  • Original packaging and tags attached
  • Not damaged or altered
  • Accompanied by proof of purchase

Non-Returnable Items

The following items cannot be returned:
  • Final sale items (clearly marked at purchase)
  • Gift cards
  • Downloadable software products
  • Personalized or custom-made items
  • Perishable goods

Return Process

Step 1: Initiate Return
  • Email us at [emma.solutions93@gmail.com]
  • Include your order number and reason for return
  • We will provide return instructions and authorization

Step 2: Package Items
  • Securely package items in original packaging
  • Include all original tags and accessories
  • Add proof of purchase/receipt

Step 3: Ship Return
  • Use the provided return shipping label
  • Drop off at designated carrier location
  • Keep tracking number for reference

Return Shipping Costs

Customer Responsibility: Customers are responsible for return shipping costs unless:
  • Item arrived damaged or defective
  • We sent the wrong item
  • Item is significantly not as described

Refund of Shipping: Original shipping costs are non-refundable unless the return is due to our error.

Refund Processing

Timeline: Refunds are processed within 5-7 business days after we receive and inspect your return.

Refund Method:
  • Refunds issued to original payment method
  • Store credit option available upon request
  • You will receive email confirmation when refund is processed

Partial Refunds: May be granted for:
  • Items with obvious signs of use
  • Items not in original packaging
  • Missing accessories or components

Exchanges

We offer exchanges for:
  • Defective items
  • Incorrect items received
  • Size/color exchanges (subject to availability)

Exchange requests must be made within 30 days of delivery.

Damaged or Defective Items

If you receive a damaged or defective item:
  1. Contact us within 7 days of delivery
  2. Provide photos of the damage/defect
  3. We will provide prepaid return label
  4. Full refund or replacement will be issued

Late or Missing Refunds

If you haven't received your refund after 7 business days:
  1. Check your bank account again
  2. Contact your credit card company
  3. Contact us at [emma.solutions93@gmail.com]

Sale Items

Sale or clearance items may be marked as final sale and are not eligible for return unless defective.

Gift Returns

Gift returns will be issued as store credit to the gift recipient.

Cancellations

Orders can be cancelled within 24 hours of placement for a full refund. After processing begins, standard return policy applies.

Contact Us

For return questions or to initiate a return:
Email: [emma.solutions93@gmail.com]
Address: 102 Sweet Bay Ave, Sicklerville, NJ 08081
Phone: +1 (848) 218-9601