Shipping policy

SHIPPING POLICY

Last Updated: [2026]

Processing Time

Order Processing: Orders are processed within 1-3 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.

Shipping Destinations

We ship to:
  • All 50 United States (including APO/FPO addresses)
  • U.S. Territories (Puerto Rico, Guam, Virgin Islands)
  • International destinations (select countries)

Shipping Methods & Rates

Domestic Shipping (USA):

Standard Shipping: 5-7 business days
  • Orders under $50: $5.99
  • Orders $50 and above: FREE

Expedited Shipping: 2-3 business days
  • Flat rate: $12.99

Express Shipping: 1-2 business days
  • Flat rate: $24.99

International Shipping:
  • Rates calculated at checkout based on destination
  • Delivery time: 7-21 business days
  • Customs duties and taxes are customer's responsibility

Order Tracking

  • Tracking number provided via email when order ships
  • Track your order through carrier website or our order status page
  • Allow 24-48 hours for tracking information to update

Shipping Delays

While we strive to deliver on time, delays may occur due to:
  • High order volume
  • Carrier delays
  • Weather conditions
  • Customs processing (international)
  • Incorrect shipping address provided

We are not responsible for delays caused by shipping carriers.

Address Accuracy

Customer Responsibility: You are responsible for providing accurate shipping information. We are not responsible for:
  • Orders shipped to incorrect addresses provided by customer
  • Lost packages due to address errors
  • Additional shipping costs for address corrections

Address Changes: Contact us immediately if you need to change your shipping address. Changes can only be made before order ships.

Lost or Stolen Packages

Lost Packages:
  • Contact us if tracking shows delivered but you haven't received package
  • We will investigate with carrier
  • Replacement or refund issued if package confirmed lost

Stolen Packages:
  • We are not responsible for stolen packages after delivery
  • File police report if package stolen
  • Contact carrier to file claim
  • We may offer replacement at discounted rate

Damaged Items in Transit

If items arrive damaged:
  1. Document damage with photos
  2. Contact us within 48 hours of delivery
  3. Keep original packaging
  4. We will file claim and send replacement or refund

In-Store Pickup

Currently not available. All orders are shipped from our fulfillment center.

Backorders

If an item is out of stock:
  • We will notify you via email
  • Option to wait for restock or cancel order
  • Estimated restock date provided when available

International Orders

Customs & Duties:
  • Customer responsible for all customs fees and import duties
  • Fees vary by country and order value
  • Contact your local customs office for information
  • We cannot predict or control these charges

Restricted Items:
  • Some items cannot be shipped internationally
  • Restrictions vary by country
  • We will notify you if items cannot be shipped

Shipping Insurance

All orders include basic carrier insurance. Additional insurance available for high-value orders - contact us for details.

Bulk Orders

For orders of 10+ items, contact us for special shipping rates and arrangements.

Contact Us

For shipping questions:
Email: [emma.solutions93@gmail.com]
Phone: +1 (848) 218-9601
Address: 102 Sweet Bay Ave, Sicklerville, NJ 08081